Our warranty and return policies are designed to offer you a worry-free shopping experience and maximum customer satisfaction. If you are not satisfied with a product, you can easily and conveniently return it within the specified period. We provide a transparent refund and return policy that ensures you receive support for returns or exchanges and know what to expect.
We place great importance on clear and understandable warranty terms that give you peace of mind in case of product issues. Whether it’s returns, refunds, or exchanges – our customer service is always available to answer your questions and ensure a smooth process.
Right of Withdrawal
Consumers have a fourteen-day right of withdrawal.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us (boho möbelwerkstatt GmbH, Industriestraße 45, 33397 Rietberg, Germany, info@boho-moebel.de, Phone: +49 5244 9789030) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including the delivery costs (except for the additional costs arising from the fact that you have chosen a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
– To boho möbelwerkstatt GmbH, Industriestraße 45, 33397 Rietberg, Germany, info@boho-moebel.de
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
Special Notes
If you finance this contract through a loan and later withdraw from it, you are no longer bound by the loan agreement, provided both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation for the financing. If the loan has already been disbursed to us when the withdrawal takes effect, your lender shall assume our rights and obligations from the financed contract in relation to you. This does not apply if this contract relates to the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives). If you wish to avoid being bound by the contract as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement, if you have the right to do so.
We will cover the shipping costs in the event of a withdrawal.
For our accessory items, we offer up to 10 years warranty. For our electric height-adjustable desk frames, we provide a comprehensive warranty of up to 5 years.
If a desk does not function perfectly, we kindly ask you to contact us immediately. You can do this either via the service phone number +49 5244 9789030, by sending a message to kundenservice@boho-moebel.de, or through our contact form.
Safe and Simple – Warranty and Returns
We offer you comprehensive warranty protection for all our products to ensure long-term satisfaction. For accessories and office chairs, we provide a warranty of up to 10 years. These warranty services give you security and long-term protection. For our electric height-adjustable desks, the warranty covers up to 5 years for all components, so you don’t have to worry about the longevity of your investment. If a warranty case arises, we make it easy for you to claim: simply send us a damage report via email, through our contact form, or by phone. To process your case as quickly as possible, we kindly ask you to provide us with detailed information and any necessary photos or videos for our technicians to carefully review.
Easy Returns
Customer satisfaction is at the heart of our customer-friendly return policy. If you wish to return an item, we will arrange for a refund to the original payment method as soon as possible after receiving the product. Our goal is to make the return process as simple as possible. You can choose between a full refund, an exchange, or a credit note – whichever suits you best. The entire return process is designed to provide you with maximum transparency and flexibility. In addition to our warranty and return service, our customer service is always available to assist you with any questions or concerns regarding your order.
We know that worry-free shopping and comprehensive warranty services are important factors in your purchasing decision. With our clearly defined warranty conditions and simple returns, we offer you transparency, security, and confidence – for an all-around positive shopping experience.